Deposits, changes and refunds

The deposit is 10% of the trip price and holds your places on a specific tour and date. It is not the full price and it does not confirm the trip — we will contact you within 24 hours to agree pickup, timings and the balance. The remaining 90% is paid directly to us, in cash or by card, on or before the day.

Once paid, the deposit is non-refundable. It reserves a boat, a vehicle and a guide's day, and those are committed as soon as your booking goes in.

If you need to cancel or change your Aventuras Tours booking, please contact us as soon as possible by phone, WhatsApp or email and include your booking reference.

The 10% booking deposit is non-refundable, regardless of how much notice is provided. This also applies if you do not arrive on the scheduled date or arrive too late to join the tour.

Whenever possible, we will help you reschedule your tour for another available date. Please contact us before your tour begins to discuss your option, we would much rather welcome you on another day than see you lose your deposit.

Sea and weather conditions determine whether our ocean tours in Loreto, Baja California Sur, can operate safely. This includes whale watching, island tours, scuba diving and sport fishing trips in Loreto Bay National Park. Conditions are assessed carefully, and the final decision may be made on the day of the tour, with your safety always our priority.

If Aventuras Tours cancels your trip due to unsafe weather, sea conditions or circumstances beyond our control, we will first help you reschedule your experience for another available date within the following 12 months. If rescheduling is not possible, you may request a full refund of all payments made.

The same applies if we call a trip off for a mechanical problem, a guide falling ill, or a departure that does not reach the minimum number of people it needs to run. Any trip cancelled by us is refunded in full or moved to another date, your choice.

You are never out of pocket for a trip we could not run.

If your plans change, please contact us before cancelling your Aventuras Tours booking. We will always try to reschedule your tour and transfer your deposit to another available date.

Requests made more than 48 hours before the scheduled departure can be moved, at no additional charge, to any available date within the following 12 months. For requests made less than 48 hours before departure, we will still do our best to find an alternative date, subject to availability and existing bookings.

Please contact us by phone, WhatsApp or email as soon as possible so we can help.

Where a refund is due, it goes back to the card you paid with, through Stripe. We start it within 2 working days of the cancellation; your bank usually takes a further 5 to 10 days to show it. We cannot refund to a different card or account.

Marine park bracelets, fishing licences, bait and anything else bought separately are not part of the deposit and are refunded only where the supplier allows it.

Travel to Loreto, accommodation and flights are yours to arrange and are not covered by this policy. If your plans are firm but your travel is not, travel insurance is worth having.